Refund policy
Return & Refund Policy
Every case has a resolution. So does every return.
At What the Sleuth!?, we stand behind every title and piece of merchandise we send your way. If something's gone sideways, we'll make it right — no interrogation required.
The 30-Day Window
You have 30 days from the date of delivery to request a return. After that, the case goes cold and we're unable to accept returns.
To open a case, contact us at [your contact email] with your order number and reason for return.
Return Shipping
We've got you covered. What the Sleuth!? covers the cost of return shipping — a prepaid return label will be sent to you digitally, ready to print from the comfort of your home. No hidden fees, no fine print.
Processing Time
Once your return lands back at our door, allow 7–14 days for our team to inspect and process your refund. You'll receive a confirmation once the case is closed and your refund is on its way.
Refund timelines may vary slightly depending on your location and financial institution.
Final Sale Items — No Exceptions
Some treasures are meant to stay found. The following items are non-returnable and considered final sale:
- Limited-edition products
- Signed books
These items cannot be returned, exchanged, or refunded under any circumstances. Please choose carefully before adding them to your collection.
Questions?
If your refund doesn't arrive within the expected window, or you have questions about your return, reach out to us at contactus@whatthesleuth.com. We're on the case.
What the Sleuth!? — Suspiciously Good Books